When I lost access to my Google account (when I lost my password) recently, it left a gaping hole in my digital life and showed me just how tenuous the link to our online world can be. One thing I learned from the story I wrote last week about my experience was that I was far from alone. I got more than a dozen emails and tweets from folks who had been similarly locked out of Google, Facebook or Amazon Prime, and couldn’t figure out how to find their way back. It raises a valid question about identity itself…Read More
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